Telecom Colocation Manager

We are staffing a fulltime position as a Telecom Colocation Manager for a growing organization with great benefits.  This position will be in charge of the facility on a daily basis, supporting the backbone, etc.  This is a hands-on role that requires good customer service skills.

Requirements include:

• Must be eligible to work in the US without sponsorship.
• Must be available to be on call.
• Heavy Fiber Optics Experience
• OTDR (tester) experience
• Fiber Splicing experience is desired

• 5+ years’ experience as a Colocation Manager within a large organization

• Experience with commercial building management, repairs, and operations

• Experience working the business customers with a 24*7 expectation of availability

• Telecommunications experience to include management level understanding of

• Fiber Optic networks and systems
• 4G/5G wireless networks and systems
• Maintenance requirements of wireline and wireless networks
• Working with telecommunications services providers (AT&T, Verizon, T-Mobile)

• Network monitoring systems – Viavi OTR System preferred

• Customer Relationship Management (CRM) systems for customer ticketing

• Strong customer interaction qualities

• Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams)

• Valid state driver’s license (non-negligent driving record)

• Familiar but not necessarily an expert on the fiber monitoring system and repair equipment

• Monitor the current condition of electrical, air conditioning, plumbing and other essential facilities and

equipment.

• Maintain accurate records of fiber equipment and assignment/cross-connect database

• Maintain site access/security for approved personnel for the collocation facility

• Technical management of fiber colocation facility – hands on technical services to support

• Escalation of any facility issues to call out list

• Management of fiber optic surveillance equipment for NOC and other outside groups to monitor

• Create/Maintain a schedule for on call support

• Participate in the development of policies and procedures

• Coordinate contractors for any needed repairs or equipment installation

• Coordinate with colocations tenants (E.G. AT&T, Verizon, AWS, Microsoft)

• Identify cage and fiber termination locations

• Observe technicians to ensure proper security and protocol

• Provide assistance as needed

• Monitor communications for partners and customers (phone, email, text, chat)

• Coordinate and manage Assistant Facilities Manager & Fiber Optic Technicians (FOT)

• In the facility (E.G. performing OTDR tests, running/replacing patches, etc.)

• Outside facility (E.G. repair/replace fiber runs, patches, and panels, etc.)

• Ensure all operations adhere to quality standards and oversee annual audits reviewing all quality processes to

achieve ISO level certifications.

• Monitor dispatches in real time

• Provide monthly status reports as required demonstrating the facility performance results for monthly, quarterly, and annual periods.

• On call 24x7x365 for facility or network issues or emergencies

• Initiating, tracking, managing, and reporting tickets on the selected CRM system

• Normal Business Hours of operation at facility or on the facility grounds

Great benefits including healthcare, health savings account, dental, vision, 401K, disability, paid time off, etc.

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