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We are staffing a fulltime position as a Desktop Support Technician in Aberdeen, MD.
Duties include:
• Desktop software support
• Respond to and resolve help desk tickets
• Install and support Government furnished software and hardware
• Service all tickets for installation and replacement of printer toner cartridges
• Service all tickets for installation/replacement of printer fuser kits
• Provide IAVA/STIG compliance for all supported laptops and desktops
• Analyze network failures
• Provide written evaluations, procedures, checklists and instructions for CIO approval
• Provide technical advice and IT Acquisition planning support
• Provide off-site support
• Provide rapid response for Very Important Personnel (VIP)
• Report hardware, server and SIPRNet failures/problems to CECOM G6 COR/IMO, APG NEC and AESD-W
• Provide support on NIPR and SIPR networks, or in standalone, nonnetworked operating environment
• Acquire and maintain NIPR elevated privilege tenant desktop administrator accounts for NIPR desktop service support performance
• Transfer of user data
• Use CECOM IT asset management system in performance of IT lifecycle replacement
• Install network Multi-Function Printers (MFP)
• Provide IAVA/STIG compliance for all supported laptops, desktops and printers
• Perform hard drive sanitization as required
• Analyze new hardware performance and issues
• Provide written evaluations, procedures, checklists and instructions for CIO approval
• Provide technical advice
• Packing, transportation, unpacking, configuration and set-up of the system(s) both to and from the destination
• Provide basic support in the set-up, removal, distribution, and redistribution of resources e.g., printers, desktops, laptops, furniture, boxes, and other related items with minimal disruption, as required.
• Assemble and/or disassemble equipment upon arrival to a receiving point. The contractor shall distribute items/furniture to the customer IAW guidance received from the Government.
• Assist in loading and unloading inventory
• Transport equipment to and/or from designated locations.
• Transport excess equipment to the appropriate disposal point designated by the Government.
• Safeguard and protect all resources being moved during the entire transfer process to prevent damage.
• Use padding for equipment and/or furniture when appropriate
• Inspect and immediately report any damages to the COR.
Requirements include:
MUST BE A US CITIZEN and possess a SECRET (active or interim) CLEARANCE
Desktop Software support
Security + Cert
DoD 8570.01 M Baseline Certification Required (Security+ or equivalent)
DoD 8570.01 M Computing Environment Certified (MCDST: Microsoft Certified Desktop Support Technician or equivalent as specified in DoD 8570.01 M)
Supported Command Integration Program (SCIP).
*Great benefits including 401K, Medical, Dental, Vision, Short and long term disability, Life Insurance, AD&D, Continuing education, and more!
PLEASE USE REFERENCE #102201
